MiCloud Technical Support

The support contact information provides the Services contact information and contact details for escalations and/or notifications to the Operations Team.

MiCloud Business, MiCloud Flex, MiCloud Contact Center, MiCloud for Service Provider
To Report a Trouble or place a Move, Add or Change Request:
Email [email protected] or call our Mitel Customer Interaction Center at 800-722-1301, and select option 2 then option 2 to submit a request.
 
 
For Existing Trouble or Status on a Move, Add or Change Request:
Email [email protected] or call 800-722-1301, and select option 3, option 2 and then option 2 for an available agent.
 
 
For Management Escalation on an Existing Trouble or Status on a Move, Add or Change Request:
Email [email protected] or call 800-722-1301, and select option 3, option 2 and then option 2 and ask for the Escalation Manager on duty.
 
Note: When sending emails to the MCS Escalation, please provide the Case Number and brief description of the issue. You will receive a response within an hour.
MiCloud Office
To Report a Trouble or place a Move, Add or Change Request:
Call 866-CLOUD-50 (866 256 8350) and select the appropriate option.

 
For Existing Trouble or Status on a Move, Add or Change Request:
Call 866-CLOUD-50 (866 256 8350) and select the appropriate option.

 
For Management Escalation on an Existing Trouble or Status on a Move, Add or Change Request:
Call 866-CLOUD-50 (866 256 8350) and ask for the Escalation Manager on duty.

For Account or Billing inquiries: 

Email [email protected] or call our Mitel Customer Interaction Center at 800-722-1301, option 4 then Option 2 to speak with a Customer Service Agent regarding your account or to inquire about a Billing concern.

Important Notice Regarding COVID-19

As organizations across the globe shift to remote working, carrier systems are seeing a significant increase in voice traffic. This increased traffic may result in local, intermittent congestion on those carriers' systems, which in turn may make it difficult for you to reach Mitel's toll-free number.

If you are unable to reach us by our toll-free number due to local carrier conditions, you may try the following alternative numbers (long-distance charges will apply):
US: 480-422-3639
Canada: 613-591-2301

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