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Hospitality & Cruise Phone Systems & Communications Solutions

Guests are actively engaging with your establishment more than ever before. Whether you are a hotelier or in the cruise ship industry, how guests view and review your service is of utmost importance.
 
The answer is scalable, reliable communications that provide the best customer experience to guests while streamlining your operations.
 
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customer at a hospitality front desk

Stellar guest service

A personalized experience makes your guests feel welcome, and more likely to leave positive online reviews.

Stellar Guest Service
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Operational efficiency

Reduce training time and enable mobile working with purpose-built applications.

Operational Efficiency
hospitality front desk mitel inattend collaboration

Deploy your way

Whether on-site, private cloud, public cloud or a hybrid platform, you have a choice.

Deploy Your Way
GIVING MACHINES A VOICE IN HOSPITALITY

Your hotel is focused on providing the best customer experience possible.

But often, providing that experience requires some sort of customer intervention — a call to the front desk that the towels in the room are dirty, or a complaint about the air conditioning not working.

When you give machines a voice, you can often eliminate the need for the customer to come to you.

Download Our FREE Guide

Guide to Buying a New Hospitality Communications System

Your easy-to-understand, jargon-free guide to choosing the best communications system for your hotel.
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Your hotel's communications system is more than just wake-up calls and long-distance billing. It's a way to differentiate your property with your guest experience, boost employee productivity and your bottom line. From guest bring-your-own device (BYOD) to staff workflow optimization and management and high-touch solutions for smaller hotels, the options for hotel communications systems are endless.


Featured Product

MiVoice Office 400 

The communication servers of the MiVoice Office 400 series offer customized solutions for hotels, guest houses, care homes and any business offering guest management services.

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Two coworkers working at a desk
Two coworkers working at a desk
improve guest communications
Case Study
Hyatt Hotels Corporation

Mitel’s understanding of the hospitality business is the reason Hyatt Hotels relied on Mitel to provide the communications solutions they needed.

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Case Study
Hotelbeds

Hotelbeds was growing, so they worked with Mitel to strategically grow their communications solution as well.

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Case Study
Starwood Hotels - Resorts

Starwood went looking for a better way to handle their communications, and found Mitel.

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give your guests something to talk about
White Paper
Positioning Your Hospitality Cloud to Deliver the Next-Generation Hotel Guest Experience

Hotel guests are increasingly expecting the same types of smart, mobile, and connected communications services that they use in their workplace and at home.

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Video
Your Key to Increased ADR: The Right Guest Experience Technology

With the prevalence of online review sites, and guests’ constant access to social media, proactively managing the guest experience must be top priority for businesses in the hospitality industry. How can you transform your guest experience with a truly connected hotel?

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