MiCloud Flex

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A purpose-built communications solution built on a leading public cloud platform that improves business productivity.

MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex offers proven reliability, security and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable and mobile communications to anyone, anywhere and on any device. it's everything you need to take your communications to the next level - more mobility, rich enterprise and team collaboration, exceptional customer experiences - without the cost and complexity of a traditional, premises-based communications system.

MiCloud Flex - Brochure MiCloud Flex - Service Plans

Key Benefits

Fully hosted end-to-end solution with robust system features: Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from the number one cloud provider.

Ideal for multi-office environments: Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.

Collaborate smarter: MiCloud Flex also boasts robust features including presence-based awareness, instant video communications, visual voicemail, attendant console and much more.

Work anywhere: Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device.

Delight your customers: Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.

MAXIMUM FLEXIBILITY AND SCALE: With a dedicated instance hosted in secure data centers, you get maximum flexibility to create you own communications environment without the complexity of managing it yourself. You get full control over upgrade and maintenance windows. With several service plans, you get the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands.

Mitel. #1 in Cloud Communications Worldwide

When it comes to communications and collaboration, the world’s fastest moving businesses choose the company that gives them choices. Mitel's public, private and hybrid cloud solutions have made us the choice of nearly 4.7 million users worldwide.

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MiCloud Flex Features

Fully Hosted end-to-end solution
High 99.999% SLA performance and efficiency for core voice

Dual Data Center geo-redundant failover
Enhanced mobility for smartphones, softphones and tablets
Audio/Video conferencing
Advanced team collaboration tools
Advanced omnichannel contact center

Mitel survivable gateways with local PRI bundles
Instant messaging
IM/Voice/Video presence
Teleworker support

How it all works

MiCloud Flex uses the same communication, collaboration and contact center applications as our on-site platforms. Users have access to the same easy-to-use features and functionality whether they’re in the main office, working from a remote location or on the road.

You get significant value, paying monthly on a subscription basis. You get upgrades with full control over upgrade and maintenance windows. And with no on-site equipment, you minimize the need for IT staff, maintenance, space, cooling and associated costs.

MiCloud Flex has several service plan profile options, so you can subscribe to the features that are right for your business. Mitel gives you the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands. All levels include business telephony features and great customer service.